📍 Location: Remote in Turkey
🗓️ Start Date: 21 November 2025
🗣️ Languages Required: German + English (B1 level)
We are hiring a German-speaking Customer Support Representative to join an international customer service team. In this fully remote role, you will assist customers via phone, email, and chat, ensuring an excellent experience and timely support.
This role offers full training, competitive salary, and growth opportunities within a global organization.
Deliver exceptional customer support in German
Communicate in English (B1 level) for internal communication and tools
Respond to inquiries via phone, email, and chat
Provide product/service guidance and troubleshoot issues
Document customer interactions accurately
Follow internal processes and work towards performance targets
Collaborate with team members to ensure customer satisfaction
✅ Native/Fluent German
✅ B1 English proficiency
✅ Customer-focused mindset & good communication skills
✅ Tech-savvy with ability to learn systems quickly
✅ Comfortable with rotational shifts and remote environment
✅ Must reside in Turkey and have proper work eligibility
📅 5 days per week (2 rotational days off)
🕒 Shifts (summer/winter schedules apply):
09:00 – 18:00
15:00 – 00:00 (or 16:00 – 01:00 — final schedule to be confirmed)
🍽️ Breaks:
30 min lunch
3 × 15 min breaks
🧑🏫 Duration: 10 business days
🕙 Hours: 10:00 – 19:00
💻 Platform: Microsoft Teams
Fully remote role in Turkey
Paid training
Modern multicultural work environment
Excellent career development opportunities