Remote German-Speaking Junior Customer Support

🇩🇪 German-Speaking Customer Support Representative

📍 Location: Remote in Turkey
🗣️ Languages Required: German + English (B1 level)

Role Overview

We are hiring a German-speaking Customer Support Representative to join an international customer service team. In this fully remote role, you will assist customers via phone, email, and chat, ensuring an excellent experience and timely support.

This role offers full training, competitive salary, and growth opportunities within a global organization.

Key Responsibilities

• Deliver exceptional customer support in German

• Communicate in English (B1 level) for internal communication and tools

• Respond to inquiries via phone, email, and chat

• Provide product/service guidance and troubleshoot issues

• Document customer interactions accurately

• Follow internal processes and work towards performance targets

• Collaborate with team members to ensure customer satisfaction

Requirements

✅ Native/Fluent German
✅ B1 English proficiency
✅ Customer-focused mindset & good communication skills
✅ Tech-savvy with ability to learn systems quickly
✅ Comfortable with rotational shifts and remote environment
✅ Must reside in Turkey and have proper work eligibility

Working Schedule

📅 5 days per week (2 rotational days off)

🕒 Shifts (summer/winter schedules apply):

• 09:00 – 18:00

• 15:00 – 00:00 (or 16:00 – 01:00 — final schedule to be confirmed)

🍽️ Breaks:

• 30 min lunch

• 3 × 15 min breaks

Training Details

🧑‍🏫 Duration: 10 business days
🕙 Hours: 10:00 – 19:00
💻 Platform: Microsoft Teams

Why Join?

• Fully remote role in Turkey

• Paid training

• Modern multicultural work environment

• Excellent career development opportunities