Are you fluent in German and passionate about delivering excellent customer experiences?
We're looking for a Customer Support Associate to join a remote team supporting a leading international travel and services client. This is a full-time position offering structured training, professional growth opportunities, and the chance to work from the comfort of your home in Turkey.
What You'll Do:
- Provide outstanding customer support via phone, email, and chat in German.
- Assist customers with their inquiries, travel-related questions, and product details.
- Navigate multiple systems efficiently to deliver accurate and timely solutions.
- Ensure customer satisfaction by demonstrating empathy, attention to detail, and professionalism.
- Meet individual and team performance standards.
What You'll Bring:
- Fluency in German (C1/C2) and good command of English (B1+).
- Strong communication and problem-solving skills.
- Adaptability to rotating shifts, including mornings, afternoons, and evenings.
- Reliable internet connection and a quiet, professional home workspace.
- Residing in Turkey with valid local documentation (Turkish ID).
What We Offer:
- Fully remote position, work from anywhere in Turkey.
- Comprehensive paid training with assessments.
- Performance and quality bonuses based on consistency and metrics.
- Health benefits and meal allowance included.
- Regular feedback and growth opportunities within an international environment.
Why Apply:
This is an ideal opportunity for German-speaking professionals seeking a stable, long-term role with flexibility and strong career development potential. You'll join a multicultural team where your language skills make a real impact on customer satisfaction across global markets.