Student Recruitment Coordinator

Student Recruitment Coordinator

About the role

We are looking for a commercially astute, intellectually agile, and performance-oriented Student Recruitment Coordinator at Navitas who transforms operational coordination into measurable enrolment growth and sustained success.

In this pivotal role, you will optimize the conversion of prospective international students into enrolled students through strategic desk-based engagement, influential stakeholder communication, and disciplined administrative oversight. You will ensure seamless, compliant, and strategically aligned management of applications and offers, taking full ownership of the conversion lifecycle and driving outcomes that truly matter.

 

Roles & Responsibilities

Student Pipeline Management

• Manage student enquiries and applications through the conversion pipeline.
• Conduct timely follow-up on applications and offers to maximize conversion.
• Update and maintain accurate records in the CRM system.
• Execute desk-based conversion campaigns to support enrolment outcomes.

 

Events & Market Activity

• Provide limited support for events and recruitment activities.
• Contribute primarily to online and virtual engagement initiatives.

 

Agent & Partner Management

• Communicate regularly with agents to obtain updates on student applications.
• Provide accurate and timely feedback to agents regarding application status.

 

Student & Parent Interaction

• Respond to enquiries via email, phone, chat, and virtual sessions.
• Provide clear, accurate, and supportive information to prospective students and parents.

Marketing & Communications

• Use approved communication templates for follow-up and conversion activities.
• Distribute FAQs and support communications to prospective students.

 

Data & Reporting

• Maintain up-to-date CRM data.
• Generate weekly conversion reports for tracking and performance monitoring.

 

Forecasting

• Input accurate student data into CRM to support forecasting processes.

 

Teamwork & Collaboration

• Provide operational support to Student Recruitment Managers (SRMs) and Senior SRMs.
• Liaise with Admissions teams to ensure efficient processing of applications.

 

Stakeholder Engagement

• Collaborate with internal stakeholders including Admissions and Marketing teams.

 

Market Intelligence

• Provide feedback on frequently asked questions, common issues, and student concerns to inform process improvements.

 

Key Success Criteria

• Improvement in student application-to-enrolment conversion rates.
• Timely, accurate, and effective communications with students, parents, and agents.
• High levels of CRM data accuracy and reporting consistency.
• Constructive collaboration with SRMs, Admissions, and Marketing teams.

Required Skills & Competencies

• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks with attention to detail.
• Customer service orientation with a focus on student experience.
• Proficiency in CRM and digital communication tools.
• Ability to work collaboratively within a team environment.

Qualifications & Experience

• Tertiary qualifications in business, marketing, communications, or a related field (desirable).
• Prior experience in a customer service, sales support, or education sector role (desirable).

 

About Navitas

Navitas is a global education leader supporting over 60,000 students each year through innovative learning pathways that transform lives. Driven by purpose, we are committed to expanding opportunity and empowering students to achieve their academic and career ambitions. When you join Navitas, you become part of an impact-focused organization where your work directly shapes global futures and makes a meaningful difference every day.

How to Apply

If you are motivated by performance, inspired by international education, and ready to convert ambition into outcomes, apply now and help shape the next generation of global learners with Navitas.

 

Applications will close: 25 March 2026

 

Early applications are encouraged, as we may arrange before the closing date.

 

Applicants must have full working rights in Istanbul, Turkey and be available to commence at short notice. By applying, you agree to Navitas’ Privacy Policy.